Trading terms and conditions of heavenly-organics.com
The terms and conditions
1 Definitions In this agreement: “Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance. “Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business. “Our Website” means the entire computing hardware and software installation that is or supports Our Website. “Goods” means any of the Goods we offer for sale on our Website “Content” means any material in any form published on Our Website by us or any third party with our consent. “Material” means Content of any sort posted by you on Our Website
2 Our contract with you These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 in any event to you as a buyer or prospective buyer of our Goods.
2.3 When you place an order we shall send an order acknowledgement email which will provide details of the Goods you have ordered.
2.4 When we despatch your order will shall send a despatch confirmation email. That is when acceptance of your order is confirmed and our contract is made.
2.5 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.6 Unfortunately, we cannot guarantee that Goods advertised on our website are always available.
2.7 If we do not have all of the Goods you order in stock, we may offer you alternatives. If this happens you may: 2.7.1 accept the alternatives we offer; 2.7.2 cancel all or part of your order;
2.8 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
2.9 If we owe you money on account of your cancellation, we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date of cancellation of your order.
3 Your account with us
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
3.4 We reserve the right to refuse you access to Our Website.
4 Price and Payment
4.1 We endeavour to keep our website prices updated and accurate but sometimes errors occur or it is possible that the price may have changed from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. Payment is only accepted in pounds Sterling.
4.3 Prices include UK value added tax.
5.1 Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. It is your responsibility to ensure that the delivery address is correct and complete when you place your order. You must ensure that someone is present to accept delivery. We will not be responsible for any orders lost as a result of you providing the incorrect delivery name or address. Where orders are returned to us because of an incorrect name or address, you will be responsible for the cost of re-delivery.
5.2 If we are unable to deliver your order after two calls by Royal Mail / our carrier, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have failed to contact you after 10 days from the first time we attempted delivery, we will cancel your order and return money paid for the Goods. We will retain any charge we made for delivery.
5.3 We may deliver the Goods in instalments if they are not all available at the same time for delivery. We will not charge you more than the stated delivery cost for the whole order if this occurs.
5.4 Goods are sent at our risk until received by you or by any other person at the address you have given to us. 5.5 Goods are sent by post/ a carrier. We will send you a message by email to tell you when we have despatched your order.
5.6 Charges for delivery are as stated on Our Website at the time you place your order.
6 Cancellation of order
6.1 You have the right to cancel your order within 14 days without giving any reason.
6.2 The cancellation period will expire after 14 days from the day you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods, not including the day you received it.
6.3 To exercise the right to cancel, you must inform us (Heavenly Organics Skin Care, Penrhiwgota, Penrhiwllan, Ceredigion, SA445NH. Telephone: 07957 298366. Email: firstname.lastname@example.org) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To assist us in identifying your goods on receipt by us, we will provide you with a returns reference which we ask you to include when returning your goods.
6.4 If you cancel this contract, we will reimburse all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.5 If you cancel your order after we have despatched your Goods, you must return them to us within 14 calendar days in the same condition in which you received them. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
6.6 These cancellation rights do not apply and no refund will be made where goods are sealed for health protection or hygiene reasons and the Goods have been unsealed.
6.7 We will refund your money without undue delay and not later than : (a) 14 days after the day we receive back from you any Goods supplied, or (b) (if earlier)14 days after the day you provide evidence that you have returned the Goods, or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.8 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
6.9 You shall send back the Goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired.
6.10 You are responsible for the cost of returning the Goods to us.
6.11 Free items included with your Goods must also be returned in the event of cancellation of your order. 6.12 This section does not affect your rights in the event that the Goods are faulty.
7 Faulty Goods
7.1 Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with your Goods, please tell us at the earliest opportunity:
7.1.1 exactly what is the fault;
7.1.2 the date, if relevant, when the fault became apparent;
7.1.3 when and how you discovered the fault;
7.1.4 how the fault affected your use of the Goods;
7.2 To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
7.3 You must tell us by email message to email@example.com or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns reference. If you send goods to us without a returns reference, we may not be able to identify sufficient details to enable us to attend to your complaint.
7.4 The Goods must be returned to us as soon as any defect is discovered.
7.5 So far as possible, Goods should be returned:
7.5.1 with both goods and all packaging as far as possible in their original condition;
7.5.2 securely wrapped;
7.5.3 at your risk and cost.
7.6 We recommend that as a minimum you obtain a certificate of posting and preferably use a trackable service such as recorded or special delivery when sending anything by post to us.
8.1 We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.
8.2 You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.
8.3 We do our best to ensure that the colours, images and descriptions of the Goods sold on Our Website are displayed accurately however, we cannot guarantee this due to changes made by our suppliers to their product or its packaging or because your computer may display the colours differently to ours.
8.4 We give no warranty and make no representation, express or implied, as to: 8.4.1 the adequacy or appropriateness of the Goods for your purpose;
8.4.2 the truth of any Content on Our Website published by someone other than us or provided to us by the manufacturer of the Goods sold on Our Website;
8.4.3 any implied warranty or condition as to merchantability or fitness of the Goods for a purpose other than that for which the Goods are commonly used;
8.4.4 injury or illness caused by your failure to take proper medical advice or follow provided instructions correctly. 8.4.5 compatibility of Our Website with your equipment, software or telecommunications connection.
8.5 Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
8.6 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.
8.7 In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.
8.8 The above two sub paragraphs do not apply to a claim for personal injury.
9 Content and Intellectual Property Rights
9.1 We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
9.2 We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider. We will strongly protect those rights in all countries.
9.3 Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part. 9.4 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
9.5 Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
10 Your email address
10.1 You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.
10.2 You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
10.3 You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.
11 Your Material
11.1 If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.
11.2 You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.
11.3 You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.
11.4 You represent and warrant that:
11.4.1 you own the rights to all of the Material that you post;
11.4.2 any fact stated in your Material is accurate;
12 System Security
12.1 We will do our best to maintain Our Website so that you have constant use, but there will be times when your use may be interrupted.
12.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
12.3 You may not use any software tool for the purpose of extracting data from our website.
12.4 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
13 Acceptable use Policy As a condition of your use of Our Website, you agree to comply with these provisions: 13.1 You will not use or allow anyone else to use the Web Site to post or otherwise publish:
13.1.1 copyright works;
13.1.2 commercial audio, video or music files;
13.1.3 any Material which violates the law of any established jurisdiction;
13.1.4 unlicensed software;
13.1.5 software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing; 13.1.6 links to any of the material specified in this paragraph;
13.1.7 pornographic Material;
13.1.8 any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.
14 Indemnity You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
15 Miscellaneous provisions
15.1 When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
15.2 Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.
15.3 Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
15.4 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
15.5 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
15.6 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
15.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
15.8 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.