Delivery & Returns

Packaging

Environmental awareness is at the core of everything we do.  Therefore we use recycled:

  • cardboard boxes
  • paper
  • paper packing tape
  • corrugated cardboard packing

We also reuse packing items from goods we have received.  Often these are dissolvable packing nuggets but occasionally it may be plastic bubble wrap.

UK Delivery

Free delivery on all UK orders over £20

Standard delivery: 2nd class Royal Mail - estimated delivery 3-5 working days

Order under £20 = £1.95

Delivery upgrade options are:

1st Class standard upgrade: estimated delivery 1-3 days £2.49

1st Class signed for £4.49

2nd Class signed for £3.45

We aim to ship orders placed before 2pm the same working day. Orders placed on Saturday or Sunday will be shipped on the Monday. In busy times it may take us a little longer. If so, we will keep you informed.

If your order is too heavy to send by Royal Mail we will send by courier. Despatch time in this instance can take an extra working day.  Most couriers deliver Monday to Friday only.

If you are usually away from home during the day, please advise us of an alternative delivery address.

 

International Delivery

We deliver to all EU countries, and the Rest Of The World, with the exception of USA, Canada & Australia. 

Overseas delivery is a flat rate of £14.99 for overseas deliveries.  This is tracked and signed. If the postage costs us less than this we will refund the difference (minus packaging costs).

 

Re-delivery


We will charge £3 for UK redelivery or £14.99 for overseas delivery if an order is returned to us because:

  • it was either not collected from  a sorting office within 3 weeks of attempted delivery by Royal Mail
  • or if being sent by courier, no one is in to receive the parcel
  • an incomplete or incorrect delivery address was provided

If undelivered orders are subsequently cancelled, any refund given will have any delivery and/or return charges deducted from the refund amount.

Returns Policy

30 Day Money Back Guarantee

We are confident that you will be delighted with your purchase, but should you wish to return an item for a full refund or exchange, then simply return it to us within 30 days. Goods must be unused and in perfect, re-saleable condition (including product packaging, etc.) otherwise we will not be able to refund you. Please note that the cost of returning the goods to us, must be met by you and we recommend that you obtain proof of postage in the unlikely event of the goods not reaching us.

It is your statutory right to cancel your purchase for any reason within 14 working days from the day after you receive the goods. The cost of returning the goods to us must be met by you.

Faulty Goods

We inspect all products to ensure they are of the highest standard .  However, should you find a fault with your products please rest assured in the knowledge that that we will happily refund or exchange the product, once the product has been inspected by us.


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